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Have a look at our questions below, if you have any other questions for us feel free to get in touch on our contact page!

Where do you ship to?

Currently shipping is offered within New Zealand and Australia. 

How much does shipping cost and how long will orders take to be processed/ shipped?

Standard Shipping is $5.00 within New Zealand, Courier Shipping is $7.00. Rural postage will incur a small extra charge. 

Free shipping on all New Zealand orders $100 and over. 

Australian orders are $15.00 air mail.

Your order will be packed and sent within three business days. Some exceptions (holidays) may apply. Standard Shipping should arrive within 5-7 working days of being sent within NZ, Courier is 1-2 business days. Australian shipping times will vary. 

Do you offer pick up options? 

No. Lily and Luna is an online store and is unable to offer pick up options. 

What are your payment options?

You can pay by all major credit/ debit cards, Laybuy, Afterpay or by bank deposit. 

Do you offer wholesale?

Please send an email to Lily and Luna for all wholesale enquires. 

What are your chains and wire made of?

As of 9/12/21 all silver chains are sterling silver, gold and rose gold chains are 14k plated. All chains are nickel free and hypoallergenic. Chains may differ slightly in style and size, with either lobster or spring ring clasps. Chain lengths will be stated on each individual listing. If you require further information on chains before purchasing, please e-mail Lily and Luna. 

Earrings hooks are sterling silver, gold and rose gold filled, gold and rose gold 14k plated and stainless steel. All earrings (apart from the stainless steel) are nickel free and hypoallergenic.

Stainless steel has a low percentage (around 8%) of nickel present. With such a low nickel presence, stainless steel does not often cause any reaction and is often termed as hypoallergenic. If you are highly sensitive to nickel however, stainless steel may not be the preferred option and may cause a reaction. Please check each individual listing for earring type. 

All wrapping wire is nickel free and made from copper with a tarnish resistant coating. Crystals will be wrapped in different sized wire, depending on each crystal. Please follow care instructions carefully to protect and prolong the life of your crystal jewellery. 

Where do you source your crystals? 

Every crystal is personally chosen. I choose these from a couple of amazing NZ suppliers who have beautiful crystals. Every crystal I work with, I connect with and set with positive intentions, creating with love before releasing them to you. 

How do I care for my Lily and Luna crystal jewellery? 

Your Lily and Luna crystal jewelry is delicate and must be looked after properly. Some simple tips to prolong the life of your crystal jewelry include

- Ensuring you do not get your crystal jewelry wet. Keeping free from water, lotions, perfumes, any moisture. Exposure to moisture/ chemicals will likely cause your chain/ wire to tarnish/ wear. 

- Take off your jewelry at the beach/ gym/ when working out/ doing activities which are likely to make you sweaty.

- Do not sleep in your crystal jewelry.

- Store your jewelry in a cool, dry place. 

- To clean, lightly polish with a soft, lint free cloth to avoid scratching your jewelry.

- Excessive heat, moisture and light may tarnish/ wear your crystal jewelry. 

- Tarnishing may occur naturally over time. By following the above advice, you will help to protect your jewelry for longer.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.


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